frequently asked questions

The sizes marked with an [*] are already ordered or available shortly and will be sent as soon as they are arrive. Information about delivery time is on your order confirmation.
On some items, you have the option “ * request” in the drop-down selection. This means you can order your size on request. We will inform you immediately if the desired size is available. Please understand that we can't offer this option for all items, as we are bound by the terms of their respective manufacturers!
We offer exhibits at a reduced price. The higher the discount for a model is, the larger the chance of blemishes or traces of the fitting.
Payments can be made by credit card, bank transfer in advance, via PayPal or POD, pay on delivery (only for Germany). Please note we can only accept payments in advance for orders from abroad.

Pay on delivery
The amount of your order must be paid in cash to the driver at the time of delivery. Of course with no extra charge!

Payment in advance
After placing your order you will receive a confirmation e-mail containing our bank details. We only ship your order when the payment has been confirmed. We reserve your shopping cart for 7 days. Please note that beyond this period, we allow ourselves to cancel your order if no payment has been made.

In addition to the already mentioned payment methods, we offer you the option of submitting a payment via PayPal for easy and comfortable payment. Please transfer the amount to paypal@schuhe-lueke.de and note the order number you received via e-mail as purpose.

Payments by credit card
We accept Visa, MasterCard and American Express. To ensure the protection of your credit card information, your complete data is transmitted crypted using 128-bit SSL encryption are therefore safe from unauthorized access. After selecting this payment method, please have your credit card ready. You will be asked for your credit card number, expiration date, and card verification code. The CVC is the last three digits on the back of your credit card. Your credit card will only be charge on the day of shipment. Please note that we handle orders from abroad only combined with payment in advance.

For orders exceeding 49 €, we offer free shipping throughout Germany. For orders that do not reach 49 €, we charge a fixed amount of € 5 for postage and packing. Click here for information on the shipping costs for overseas.
We send you an e-mail that confirms we received your order. Delivery is made within the next two business days for items "immediately available". Items that are ""short notice"" will usually be delivered within short time frame. ""Pre-order now!"" is written next to items which are not available immediately, the delivery period depends on the availability of the manufacturer.
You are waiting for your order and can not wait to wear your new shoes? We understand that and are happy about it! You will get informed immediately when your package is on its way. In general, you will receive your shipment within the next three days (Germany). If this is not the case, your order is often at the German post office or has been deposited at a neighbor. If not, please contact us and we will immediately submit a request for investigation. Please note that shipping time for orders from abroad depends on your local parcel service.
Please e-mail Shopmail – as we want to ensure a prompt delivery for our customers.

How are claims handled?
How are claims handled? Please contact us immediately if you are not entirely satisfied with our products and we will find a fast, non-bureaucratic and simple way to please you. Shoes that you have not purchased from us, are claimable only at the dealer where you purchased these shoes.

For more information, please read the item Return.
Our main goal is offer you an outstanding quality at a reasonable price. If however you are not completely satisfied with any of our products, please return it within 30 days. We will refund in the form of bank transfer or voucher (depending on your mode of payment) as soon as your package has arrived. We do not just promise it, we guarantee it!
If your shipping address is within Germany, your return will be free of costs. In order to facilitate the return, please use the label that is delivered with your order, or contact us if you don't have one. For shippings, that have been ordered to countries other than Germany, the buyer/ customer has to pay for the return label.

The returned products have the right to be worn just to check product quality, in the case of products used more intensively, we reserve the right to deduct a part of the purchase value.